Instant Messaging Would Become an Essential Business Communication Tool
What He Predicted
Gates predicted that instant messaging — then used primarily for casual chat — would evolve into a core business communication tool, replacing much of internal email for fast-paced collaboration and decision-making inside organizations.
What Actually Happened
Slack launched in 2013 and redefined workplace communication. Microsoft Teams, launched in 2017, is now used by over 300 million people daily. Instant messaging is the primary communication method in most tech companies and increasingly across all industries globally.
Source: https://en.wikipedia.org/wiki/Business_at_the_Speed_of_Thought
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